Refund policy

At Elementum Concepts, we take pride in the quality and craftsmanship of our products. If you’re not fully satisfied with your purchase, we’re here to help.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

The item must be unused and in the same condition that you received it
The item must be in its original packaging
You must provide a receipt or proof of purchase
The return must be requested within 7 days of the delivery date

To start a return, please contact us at: elementumconcepts@gmail.com

If your return is approved, we will provide instructions on how and where to send your item.

Non-Returnable Items

The following items cannot be returned:

Custom or made-to-order items
Personalized products
Gift cards
Items marked as final sale
Used or damaged items not due to our error

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer

Shipping fees are non-refundable, unless the return is due to our mistake (e.g., wrong or defective item).

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

Your order number
A description of the issue
Clear photos of the product and packaging

We will gladly offer a replacement or refund if the issue is verified.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at elementumconcepts@gmail.com.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items